TOP-15 popular programs for dentistry: choosing a program for the clinic

Each owner of the clinic strives to ensure that his dentistry is not only popular with patients, but also brings a stable and, preferably, high income. However, in practice, only a few achieve such a result. Why do some businesses go “like clockwork”, while others, having invested a lot of money, end up with a “broken trough”? Today, this question is asked by many entrepreneurs. The current level of competition in the dental market is so high that in some networks the volume of monthly marketing budgets is comparable to the semi-annual revenue of a small average dentistry. However, this does not mean that small private clinics do not have a chance to become profitable! There are examples of success, not only in the capitals, but also in the regions. To the question: “What is your secret?”, the directors of a profitable business answer: “We were able to optimize business processes and learned to appreciate what we have.”

To understand what was meant in this case, let's consider the situation in more detail. For example, let's take a small private dentistry for a couple of chairs. As a rule, the staffing structure looks like this.

Two administrators at the reception in shifts, whose tasks include calling and receiving incoming calls, communicating with patients and informing them about the services and promotions of the clinic, financial settlement of clients and issuing the necessary documentation to them.
Doctors who treat patients , and also fill out outpatient cards.
Nursing staff (head nurse and assistants) who help doctors at the reception, keep records of instruments, consumables and are responsible for the implementation of sanitary standards.
Management in the person of the manager/director, whose main task is to ensure the uninterrupted stable operation of dentistry and increase its financial performance.

While there are few patients in the clinic, working with them and providing a sufficient level of service is not difficult on the part of all employees of the organization. However, over time, with an increase in the number of customers, a situation arises that can be described as a “missed opportunity”. The patient, in whose attraction advertising funds were invested, called the clinic, but the administrator could not make an appointment for the right time, since the doctor did not have a free “window”. There was no time to spend time choosing an acceptable option, leafing through the notebook: at that moment it was necessary to calculate another patient. As a result, a client interested in the service went straight to competitors, and our conditional clinic lost money. Situation #2. Doctor Ivanov spends 30 ampoules of the drug per month, and doctor Petrov – 50 ampoules with the same specialization, number of shifts and revenue. It is often impossible to understand the reason for such a difference when fixing consumption on paper. Ultimately, the business owner loses money again. And these are just two real life examples. And how much more money is uncontrollably leaving the marketing budget, wasted due to the inefficiency of some employees and unaccounted for household expenses?

Based on practice, we can confidently say that today accounting books, both making appointments and maintaining consumables, have long outlived their usefulness. Modern realities confirm the fact that if a clinic wants to develop and stay afloat in a competitive race, then it cannot afford to save on such an important thing as software.

Automation programs for dentistry

To date, their choice is quite extensive. The task of the head of the clinic is to choose the most functional and easy-to-use program for dentistry and at the same time not overpay. There are common modules incorporated in almost all proposed options. These include: making an appointment, CRM, electronic outpatient card, automated accounting, statistics, as well as templates of necessary documents.

A program for dental clinics with a convenient and intuitive interface. The functionality includes CRM, maintaining outpatient cards with templates, managing doctors' schedules, stocking and accounting for materials, a manager's report, and much more. The program works on Windows, Mac (Apple) and Linux.

Watch the video “How to work in the program as administrator” (you can watch how to work as a doctor on YouTube).

Pros:

A simple and accessible interface, thanks to which the program is clear to both the manager, the doctor and the administrator from the first launch;
No hidden fees for program updates;
There is a mobile application for Android and iOS;
The program contains the most necessary and functional modules that allow you to optimize the work of the clinic and increase its efficiency;
Contains all the necessary document templates, such as: an outpatient card, contracts, IDS in all areas, certificates for the Federal Tax Service and much more other;
Integration with the Chestny Znak federal program;
There is a mobile version of the program that allows you to use the software from any medium;
The site has detailed printed and video instructions that make it easier to get started with the program;
Free technical support in the commercial version;
Free addition of the client database, price lists and other client documents to the program;
There is a free version;
Guaranteed security of all client data used in the program;
The developer of the StomX program is the Internet portal “Club of Dentists” – one of the leading participants in the Russian dental market, which has a stable reputation and is well known to specialists;
The cost of the program is one of the most affordable today when compared with similar software;
There is an orthodontic card;
Management accounting;
VHI support;
Technical support by phone, WhatsApp, e-mail.

Cons:

Does not work without internet;
No boxed version;
No Evotor checkout support.

1C Helix dentistry (Moscow) more

The program automates all areas of the dental clinic. It consists of modules – clinics choose and pay only for those functions that they really need.

Pros:

A convenient mechanism for generating the program configuration using separate modules;
There is support for a personal representative;
A demo version is available.

Cons:

The maximum number of users is tied to the number of network stations (1 user = 1 network station). Thus, if there are 8 users in the program at the same time with 8 network stations, the 9th user will not enter the program);
Not a very user-friendly interface;
High price of add-ons;
High one-time payment with annual renewal;
No mobile versions.

Dental4Windows (Moscow) more

Computer program for clinic management. This CRM for dentistry contributes to the optimization of work, helps to reduce time and cost when servicing patients. Functionality includes: maintaining outpatient cards, interactive schedule, reports, CRM, payroll, accounting of materials, marketing, work with laboratories, VHI. It is possible to connect branches.

Pros:

Convenient, functional and intuitive interface for each category of users;
High-quality technical support and training on- line;
Does not depend on the number of users;
Limited modularity;
Ability to use from any medium;
Availability of a full test demo versions are freely available.

Cons:

Unfavorable combination of modules in packages (you can't choose exactly the modules you need);
No “Honest” module sign”;
High price.

QStoma (city undefined) more

Program for managing a dental clinic. Online registration. Client base. Integration with IP-telephony. Financial control. Accounting for materials.

Pros:

On-line registry;
Electronic document management;
Visual reports ;
Easy to install and use;
Sign documents with an electronic digital signature in the browser;
Toll free 8800 support;
Available fees;
There is a free trial period with limited functionality.

Cons:

The cost depends on the number of people working in the program;
There is no “Orthodontics” section;
There is no full-fledged “executive's desktop”;
No functions for accounting for the efficiency of spending the advertising budget.

Infodent (Moscow) more

Visual and easy-to-understand program for dentistry. Detailed medical record of the patient. 3D dental formula, ready-made treatment protocols and scripts for administrators. IP telephony. Convenient form of reports. Electronic document management. Versions – cloud and local.

Pros:

Convenient interface. For the administrator: maximum automation, ready-made scripts for the most common situations, templates for all necessary documents, incl. all types of IDS, certificates, receipts with the possibility of branding. Filters by doctor, patient, referrals, icons with patient status. Schedule. When you hover over the desired patient – what has been done, what is planned, payment. Administrator conversion;
Doctor. A convenient version of an outpatient card, the easiest way to fill out, a convenient most detailed dental formula;
Supervisor. Monitoring the work of the clinic from any device, the quality and effectiveness of treatment is reflected in a color chart, a funnel of treatment plans: compiled, agreed, carried out. Detailed automatic report from advertising and completed treatment, incl. Loading of doctors, chairs, quality and efficiency of treatment, efficiency and implementation of the plan by the doctor;
Built-in IP telephony. Caller ID identifier, scripts for the administrator (hints on what you need to find out when calling, etc.);
Automated accounting of materials;
Online technical support by toll-free number 8800.

Cons:

The main disadvantage is the price. The program is one of the most expensive on the market today;
There is no integration with the federal program for monitoring the movement of medicines “Honest Sign”.

Clientix Smile (Moscow) more

Modular program for managing a clinic or a network of dentistry. Optimizes the work of the clinic and simplifies the functionality. There are cloud and local versions, as well as a mobile application.

Pros:

Convenient and simple interface that is easy to understand for a user with any level of computer literacy;
Powerful CRM-module that allows you to easily register a patient with several doctors at once, reschedule an appointment, add a client to the waiting list;
The ability to send SMS, email and push messages directly from the schedule in both automated and manual modes;
Automatic search for free time at the required doctor and notification of the administrator and patient about the possibility of recording;
Integration with IP-telephony;
The ability to purchase only the necessary modules;
Easy export of any documents and printables to 1C or Excel format;
Relatively low cost .

Cons:

Technical support – only during business hours, Moscow time;
Additional modules need to be paid separately.

BIT.Stomatology (Moscow) more

Cloud administration system for dental clinics and dental laboratories

Pros:

There is a free version with limited functionality and no technical support;
There is a test period of full functionality for 30 days;
Affordable prices for paid versions of the program;
You can quickly connect, configure and start working;
No fee for software updates and technical support.

Cons:

Simple business card site;
The site does not contact details are provided, only a feedback form;
The cost depends on the number of PCs with the installed program;
No appointment reminder function and integration with IP telephony and SMS service;
No analytics and reports;
Does not work without Internet.

2V: Dentistry (Krasnoyarsk) more

International service for dental clinics. It contains a dental formula, a database of patients, a list of doctors, a calendar for scheduling the work of doctors, a price list, a register of invoices with payment control, financial reports. Includes the function of sending SMS messages to clients with reminders of an appointment.

Pros:

Full-fledged functionality with shared access (administrator/doctor/supervisor);
Contains templates of required documents , help, scripts;
Integration with the necessary applications (IP telephony, SMS service);
Ability to send a voice message and call from the program (for a fee);
Connection of branches (for an additional fee);
If there are up to 100 patients in the database, free use is possible;
As a bonus, 3 months of free work is given for new customers;
It has boxed and cloud versions

Cons:

There are limitations on a free subscription (up to 100 patients in the database, no dental formula, limited amount of uploaded files, no possibility to connect IP-telephony and SMS-mailing);
Payment only card on the website;
The cost depends on the number of jobs, including in the boxed version;
If you choose a free subscription, the cost of training is 5000 rubles/ak. hour;
There is no direct access to technical support contacts.

We hope that the information provided by us about CRM for dentistry will help you make the right choice, optimize the work and increase the financial efficiency of your dentistry.